Wednesday Sep 19, 2018
8:00 AM - 10:00 AM EDT
Wednesday, September 19 | 8:00AM
BHP Chamber Board Room
1634 N. Main Street, High Point, NC 27262
FREE
Amber Williamson
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Join us for a new three-part series on Customer Service presented by Illderton Dodge Chrysler Jeep Ram! This holistic training will teach attendees the importance of customer service through three main areas: Company Culture, Relationships, & Your Best Self. Although it is not required, attendance at each session is strongly encouraged as each day will build on the previously discussed topics.
In session one, we will dive into the importance of customer service at the organizational level. Wayne Rutherford will lead the session into an in-depth discussion on understanding the vision and culture of a company.
Speaker: Wayne Rutherford, Redell Brown Enterprises
Wayne Rutherford has more than 30 years’ experience in successful business turnarounds, as well as in-depth expertise in leadership, strategic and vision planning and profit growth, manufacturing and operations, Total Quality Management, best practices and team building. Rutherford spent much of his professional career as an executive with a Fortune 200 company, PPG Industries, where he spent many years in operations and then moved into general management and executive level positions in international markets, such as England, China, and Taiwan.
In 2004, he started his own consulting business to assist and guide business of all sizes and industries on how to grow and achieve their vision. Wayne has worked with various groups to establish their goals, organize and focus their resources and execute action plans to achieve results. He has hands-on experience in sales and marketing, cost reduction, employee management and productivity, quality and process control, systems and processes to improve efficiencies, construction project management and facility management.