• Transit Customer Service Specialist

    Posted: 03/30/2021

    The City of High Point's Transit Division seeks to fill a Transit Customer Service Specialist position.
    Essential Tasks:
    • Provides information and assistance to passengers boarding buses at the terminal;
    • Sells tickets, receives, records and accounts for funds;
    • Makes change;
    • Cleans and maintains terminal facilities;
    • Assists transit operators with schedules and directions;
    • Monitors buses in and out of terminal;
    • Provides security for passengers in the terminal areas;
    • Distributes schedules and route information;
    • Acts as receptionist and provides directions to the public
    • Answers in-coming telephone calls, provides information, receives, records, and routes complaints to appropriate personnel or communicates messages;
    • Maintains "lost and found" service;
    • Performs clerical tasks as required;
    • Ensures that all work is performed in accordance with OSHA and City Safety Standards and Policies.
    • Formal Education
      • High School Diploma OR General Equivalency Diploma (GED)
    • Must speak, read and write the English Language
    • Must have general knowledge of transit routes, schedules and services;
    • Must have general knowledge of public information and public relations techniques, principles and practices;
    • Must have the ability to speak clearly, understand and follow written and oral directions;
    • Must have the ability to deal effectively with the public;
    • Must have the ability to keep simple records;
    • Must have the ability to operate standard office equipment;
    • Must have the ability to establish and maintain effective working relationships with the public and the business community.
    • Must be able to work schedules to include split shift, nights, weekends and holidays.
    Preferred Qualifications:
    • French and/or Spanish Language skills
    Salary: $24,776.04 annually ($11.912/hour).
    Interested applicants must apply through NEOGOV, the City of High Point’s new job application system. To apply, please type the following link into your web browser:  https://www.governmentjobs.com/careers/highpointnc. Applications must be submitted by 11:59 PM April 10, 2021.  The City of High Point is an Equal Opportunity Employer.